1) Arrange a remote support session with our support team by
phone on 0214 323-0.

2) Start the remote maintenance program:

After successful connection our support staff can work with you to
analyse and solve problems directly on your computer.

During the remote session we can see your screen and operate
your PC. Therefore close all windows with confidential content and,
as a precaution, all programs that are not directly required and save
any unsaved documents.

During the session you can observe everything
that we do on your computer. This makes it easy
for us to demonstrate a malfunction or an error message.

Safety precautions

Every connection setup has to come from you.

It is not technically possible to access your network or PC from our system.

Nothing is installed or changed on your computer.

The support session only uses your existing internet connection.

There are no additional, chargeable telephone connections.